Electrolux EFT 615 Technical Information PDF herunterladen (Seite 10)

Section 2 Professionalism

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5. Contact consumers within 24 hours and respond to emergencies immediately.

6. When handling product, Service Providers shall maintain and use appropriate appliance handling equipment for

transfer of appliances from vehicles to consumer property.

7. When servicing Electrolux appliances, Service Providers’ uniform should be the type and style common to the industry.

This uniform should be obtained by the Service Provider and maintained in a professional and clean appearance.

Electrolux Brand logos are available through your authorized Electrolux parts source.

8. Ensure full protection of consumer oors, counter-tops, and other surfaces by using protective mats. Upon completion

of service, always clean and restore the product and its surroundings to their condition before service.

9. Use electronic billing services as provided by Electrolux chosen vendor.

10. Maintain a minimum of 90% consumer satisfaction rating as measured by Electrolux after-service surveys.

11. Comply with and meet all of Electrolux Parts Return Programs.

12. The cycle time from date call received to date repaired for all Electrolux Brand consumers is 30 days. Repairs

completed outside of this time frame will result in a labor reduction of 15%.

Commercial Products Additional Standards for Service

Electrolux sets specic standards of service for its customers. These standards ensure that the Electrolux Commercial

Group (Frigidaire Commercial, Kelvinator Commercial & Electrolux Commercial OEM) Authorized Service Providers

conduct service calls in a manner that adds value to the Electrolux Commercial brands, promote additional Electrolux

business, and meet the high expectations of our commercial consumers.

In order to maintain the standards set forth by Electrolux, an authorized Electrolux Commercial Service Provider must:

1. Maintain an employee on duty at the Service Provider’s facility addresses, or a live contact answering service,

during normal working hours to take consumer or Electrolux Commercial Service Group calls.

2. Use only genuine Electrolux Commercial Group brand parts for warranty and service repairs.

3. Stock an adequate inventory of Electrolux Commercial Group functional service parts (suggested truck stock list

available from the Electrolux Service Group Team).

4. Use and properly maintain adequate tools and functional refrigeration equipment, including necessary specialty

tools, to service Electrolux Commercial Group appliances.

5. Contact consumers within 24 hours and respond to emergencies immediately.

6. Complete the repair within 7 business days.

7. When handling product, Service Providers shall maintain and use appropriate appliance-handling equipment.

8. When servicing Electrolux Commercial Group appliances, the Service Providers’ uniform should be the type and

style common to the industry. This uniform should be obtained by the Service Provider and maintained in a

professional and clean appearance.

9. Use electronic billing services as provided by Electrolux chosen vendor.

10. Comply with and meet all of Electrolux Commercial Service Group Parts Return programs.

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Electrolux EFT 615 Technical Information Seite 10