Electrolux EFT 615 Technical Information PDF herunterladen (Seite 3)

I-1

Electrolux Major Appliances Standard Operating Procedures

Table of Contents

Section 1 Basic Information

Purpose of This Document ...........................................................................................................................................1-1

Glossary ......................................................................................................................................................................1-1

Serial Number Date Code .............................................................................................................................................1-1

Production Week Chart ................................................................................................................................................1-2

Section 2 Professionalism

Professionalism ............................................................................................................................................................2-1

Competent Professional Service ....................................................................................................................................2-1

Service Call Conduct.....................................................................................................................................................2-1

Standards for a Warranty Service Provider ....................................................................................................................2-2

Electrolux Brand Additional Standards for Service .........................................................................................................2-2

Commercial Products Additional Standards for Service...................................................................................................2-3

Section 3 Warranty

First-Year Limited Warranty ..........................................................................................................................................3-1

Standard Warranty.......................................................................................................................................................3-1

Extended Warranty Periods ..........................................................................................................................................3-1

Commercial Application ................................................................................................................................................3-4

Accessories: Pedestals, Icemakers ................................................................................................................................3-4

Room Air Warranty ......................................................................................................................................................3-5

Dehumidifiers ..............................................................................................................................................................3-6

Defective Parts In & Out of Warranty............................................................................................................................3-6

Damage/Cosmetic Repairs 60 Day Policy ......................................................................................................................3-6

Proof of Purchase.........................................................................................................................................................3-6

Rent-To-Own Warranty (RTO) ......................................................................................................................................3-6

Verification of Warranty Coverage ...............................................................................................................................3-7

Miscellaneous Supplies .................................................................................................................................................3-7

Dealer Stock Repairs ....................................................................................................................................................3-7

Builder Stock Repairs ...................................................................................................................................................3-8

Concessions .................................................................................................................................................................3-8

Explanation of Travel ...................................................................................................................................................3-8

Freight .........................................................................................................................................................................3-8

Policy Adjustments .......................................................................................................................................................3-9

Files or Case Numbers .................................................................................................................................................3-9

Product Registration by Consumer, Dealer, Builder or Property Manager ........................................................................ 3-9

Customer Instruction ...................................................................................................................................................3-9

Installation Issues ........................................................................................................................................................3-9

Elimination of Unnecessary Service ............................................................................................................................. 3-10

Product Accessibility ...................................................................................................................................................3-10

Parts Shipped No Charge ...........................................................................................................................................3-10