
Section 7 Claim Processing
7-7
Date Repaired Must Be Less Than 45 Days From Date Call Received
Reason for Rejection:
Claim was submitted over 45 days from the date the call was received. Claims
MUST be submitted for payment prior to the
45th day in order to be processed for payment.
Example: On the claim below, the “Date Repaired” is 49 days from the “Date Call Received.”
Resolution:
If the delay in completing the repair was due to the consumer scheduling or delays in procuring the parts, contact the Servicer
Assistance Center at
1-866-646-6810 (option 3) or e-mail them at
[email protected] for help.
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